Shipping policy
At Everthy Paws, we work to provide reliable international delivery and clear information throughout the shipping process.
This Shipping Policy applies to orders placed through everthypaws.com.
Delivery times are estimates unless a specific guaranteed delivery date is expressly stated at checkout.
Nothing in this policy limits any mandatory consumer rights that may apply to your order.
1. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
Orders are generally not processed or dispatched on weekends or public holidays.
During:
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product launches
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promotional campaigns
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periods of unusually high demand
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major sales events
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holiday seasons
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logistical disruptions
processing may occasionally take longer.
If we become aware of a significant delay that prevents us from dispatching your order within the timeframe communicated at the time of purchase, we will provide updated information where reasonably possible and any options required under applicable law.
Business days exclude weekends and public holidays.
2. Estimated Delivery Times
The estimates below are measured from the date the order is confirmed and include the normal 1–3 business day processing period.
These delivery periods are estimates and do not constitute guaranteed delivery dates unless expressly stated otherwise.
| Destination | Estimated Total Delivery Time |
|---|---|
| United States | 8–15 business days |
| Canada | 7–9 business days |
| United Kingdom | 5–8 business days |
| Mexico | 8–12 business days |
| Most European destinations | 6–10 business days |
| Norway and Sweden | 8–10 business days |
| Switzerland | 6–9 business days |
| Other international destinations | Varies by destination; an available estimate may be shown at checkout or provided by our support team |
For orders shipped to the United States, the total estimate generally allows for up to 3 business days of processing and up to approximately 12 business days in transit.
Delivery to certain locations may require additional time, including:
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remote areas
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islands
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military addresses
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PO boxes
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territories
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regions with limited carrier coverage
Where a more specific delivery estimate is displayed on a product page or during checkout, that estimate will take priority over the general estimates above.
3. International Fulfilment
Everthy Paws operates internationally and may fulfil orders through different logistics, warehousing and fulfilment partners depending on:
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the product ordered
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stock availability
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customer location
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destination country
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available shipping routes
As a result, products within the same order may occasionally be dispatched from different fulfilment locations or arrive in separate parcels.
The fulfilment location of a product does not affect the customer's statutory rights.
4. Shipping Confirmation and Tracking
Once an order has been dispatched, customers will normally receive a shipping confirmation email containing available tracking information.
Tracking information may require approximately 24–72 hours after dispatch to display its first meaningful update.
A delay in the first tracking update does not necessarily mean that the parcel has not been shipped or that it has stopped moving.
International parcels may also pass between multiple logistics providers, which can occasionally result in temporary gaps between tracking updates.
5. Shipping Delays
Delivery may occasionally be affected by circumstances including:
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customs procedures
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carrier disruption
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severe weather
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natural events
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public holidays
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unusually high logistics demand
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border inspections
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transportation disruption
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incomplete or incorrect shipping information
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destination-country restrictions
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events outside our reasonable control
Delivery estimates should therefore be treated as expected timeframes rather than guaranteed arrival dates.
If your order appears significantly delayed, contact:
and include your order number.
We will review the available tracking information and may contact the relevant carrier or logistics provider where appropriate.
Where applicable law requires us to offer cancellation, reimbursement or another remedy because of a significant delivery delay, those rights will remain fully available.
6. Customs, Import Duties and Taxes
Everthy Paws ships internationally.
Depending on the destination country and the shipping method used, orders may be subject to:
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import duties
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customs charges
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local taxes
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VAT or equivalent taxes
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customs-clearance charges
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brokerage or administrative fees
Any taxes or charges collected directly by Everthy Paws will be shown during checkout where applicable.
If destination-country charges are not included at checkout, they may be payable separately by the recipient where permitted by law.
Everthy Paws does not directly control:
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customs assessments
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charges imposed by local authorities
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customs-processing times
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destination-country import procedures
Customers are responsible for complying with lawful import requirements applicable to their country.
Where applicable law requires specific information about import charges before purchase, we will provide such information as required.
7. Customs Delays
International orders may occasionally be held by customs authorities for inspection or processing.
These checks are outside the direct control of Everthy Paws.
Customs processing may result in delays beyond the estimated delivery period.
A temporary customs hold does not automatically mean that a parcel has been lost.
Where a parcel remains delayed for an unreasonable period, customers may contact us and we will review the available shipping information and assist where reasonably possible.
Mandatory rights relating to delayed or failed delivery remain unaffected.
8. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
This includes, where applicable:
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recipient name
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street address
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apartment or unit number
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postal or ZIP code
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city
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state or province
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country
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telephone number where required by the carrier
If you notice an error after placing an order, contact:
as soon as possible.
We will make reasonable efforts to update the shipping information before dispatch.
However, once an order has entered fulfilment or been dispatched, an address change may no longer be possible.
If a parcel:
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cannot be delivered
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is returned
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requires redelivery
because the customer supplied incorrect or incomplete shipping information, Everthy Paws may require payment of the actual and reasonable reshipping costs where permitted by law.
This does not apply where the delivery issue results from an error by Everthy Paws or a carrier acting on our behalf.
9. Failed Delivery Attempts
Customers should monitor available tracking information and follow any delivery instructions provided by the carrier.
Depending on the destination, a carrier may:
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attempt delivery more than once
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leave the parcel in an authorised safe place
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leave it with a neighbour or reception
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redirect the parcel to a local collection point
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request additional delivery information
If a delivery attempt fails, the customer should follow the carrier's instructions as soon as reasonably possible.
10. Unclaimed Parcels
Where a parcel is made available for collection and is not collected within the period established by the carrier, it may be returned.
If a parcel is returned because:
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the customer did not collect it
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delivery was repeatedly refused
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the customer failed to respond to reasonable carrier instructions
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incorrect shipping information was supplied by the customer
we may deduct reasonable and documented return or redelivery costs from any refund where permitted by applicable law.
Alternatively, we may offer reshipment subject to payment of reasonable additional shipping charges.
Mandatory consumer rights remain unaffected.
11. Refused Deliveries
If a customer refuses delivery without first arranging an authorised return with Everthy Paws, the parcel may be returned through the carrier's international logistics network.
Refunds for refused parcels will normally be assessed after the parcel has been returned or reliable return evidence is available.
Where permitted by law, reasonable return shipping or carrier costs resulting solely from an unjustified refusal may be deducted from the refund.
Customers wishing to return an order should normally follow our Return & Refund Policy instead of refusing delivery.
12. Orders Marked as Delivered
If tracking shows that an order has been delivered but you cannot locate it, first check:
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the delivery address
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household members
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neighbours
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reception or concierge
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mailroom
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parcel locker
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any safe location identified by the carrier
If the parcel still cannot be located, contact:
as soon as reasonably possible and include your order number.
We will review the available delivery information and, where appropriate, request an investigation from the carrier or fulfilment provider.
We may request reasonable information necessary to investigate the claim.
This may include:
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confirmation of the delivery address
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confirmation that household members have been asked
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carrier delivery information
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available proof-of-delivery information
A carrier's “Delivered” tracking status will not automatically prevent us from reviewing a credible report of non-delivery.
Any final resolution will depend on:
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available delivery evidence
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carrier investigation results
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the circumstances of the delivery
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applicable consumer law
13. Lost Parcels
A parcel will not normally be considered lost merely because tracking has temporarily stopped updating or the estimated delivery date has passed.
International shipments can occasionally experience periods without visible tracking updates.
Where an order is reasonably suspected to be lost, Everthy Paws may initiate an investigation with the carrier or logistics provider.
Where the carrier confirms that a qualifying order has been lost, or where applicable consumer law otherwise requires a remedy, Everthy Paws will provide the appropriate resolution, which may include:
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replacement
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reshipment
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refund
depending on the circumstances and applicable law.
14. Damaged Parcels
If your order arrives visibly damaged, please take photographs of:
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the outer packaging
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shipping label
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damaged area
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affected product
where reasonably possible.
Then contact:
as soon as reasonably possible.
Photos or videos may help us investigate the issue with the carrier and process an appropriate resolution.
Failure to photograph the parcel immediately does not automatically remove mandatory rights relating to damaged or defective goods.
15. Split Shipments
Orders containing multiple products may occasionally be delivered in separate parcels.
This can occur because different products may:
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be stored in different fulfilment locations
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use different shipping routes
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become available at different times
Where available, separate tracking information will be provided for each parcel.
Receiving only part of an order does not necessarily mean the remaining items are missing.
A split shipment will not create an additional delivery charge for the customer unless such charge was clearly disclosed and accepted before purchase.
16. Multiple Packages and Separate Delivery Dates
Where an order is dispatched in multiple packages, each parcel may arrive on a different date.
Customers should review all tracking numbers provided before reporting an incomplete delivery.
If all tracking information indicates completion and one or more products remain missing, contact us so we can investigate.
17. Order Changes
If you wish to change:
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shipping address
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recipient information
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product selection
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quantity
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other order details
contact:
as soon as possible.
We will try to accommodate reasonable changes before fulfilment begins.
However, changes cannot be guaranteed once an order has entered processing or been dispatched.
18. Order Cancellations
If you wish to cancel an order, contact:
as soon as possible.
We will make reasonable efforts to cancel the order before fulfilment.
Once the order has entered processing or been dispatched, cancellation may no longer be possible.
Where the order has already shipped, customers may use any applicable return or statutory withdrawal rights after delivery.
Nothing in this section limits any mandatory cancellation right.
19. Delivery to PO Boxes and Special Addresses
Delivery availability to:
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PO boxes
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military addresses
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forwarding services
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parcel-forwarding companies
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remote territories
may vary depending on the destination and carrier.
Customers using a forwarding service are responsible for ensuring that the service accepts the type of product ordered.
Where a customer independently chooses a third-party forwarding service, Everthy Paws will generally consider the order delivered when the parcel is successfully delivered to the forwarding address, subject to applicable consumer law.
Everthy Paws is not responsible for loss, delay or damage occurring solely after a parcel has been successfully delivered to an independently selected forwarding provider.
20. Delivery Estimates During Peak Periods
Shipping times may increase during periods including:
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Black Friday
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Cyber Monday
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Christmas
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New Year
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major promotional campaigns
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unusually high order volumes
Customers should take potential carrier delays into account when ordering products intended for a particular date or occasion.
Unless a guaranteed delivery date has been expressly offered, estimated delivery dates are not guaranteed.
21. Force Majeure and Events Outside Our Reasonable Control
To the extent permitted by applicable law, Everthy Paws will not be responsible for delays caused solely by events genuinely outside our reasonable control.
These may include:
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severe weather
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natural disasters
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strikes affecting transportation
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war or civil disturbance
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border restrictions
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governmental action
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customs disruption
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major carrier failures
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major infrastructure outages
If such an event materially affects an order, we will take reasonable steps to minimise the disruption where possible.
Nothing in this section removes mandatory rights relating to delayed or failed delivery.
22. Delivery Responsibility
Where consumer law applies, risk of loss or damage generally remains with Everthy Paws until the customer, or a third party designated by the customer other than the carrier, physically receives the goods.
Nothing in this Shipping Policy is intended to transfer delivery risk to the customer earlier than permitted by applicable law.
23. Relationship With Our Return & Refund Policy
Shipping-related returns, refused deliveries, damaged products and failed deliveries may also be governed by our Return & Refund Policy.
Our standard voluntary return period is 30 days.
Returns made because the customer changes their mind are subject to the conditions set out in our Return & Refund Policy, including applicable product-condition requirements and return shipping costs.
Our voluntary 30-day return policy is separate from mandatory statutory consumer rights.
24. Contact
For questions regarding:
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shipping
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tracking
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delivery
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delayed orders
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damaged parcels
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missing parcels
contact:
Everthy Paws
Website: everthypaws.com
Email: support@everthypaws.com
Please include your order number whenever contacting us about an existing order.