Terms of service
1. About These Terms
Welcome to Everthy Paws.
These Terms of Service (the “Terms”) govern your access to and use of everthypaws.com, including your purchase and use of products offered through our online store (collectively, the “Services”).
The terms “Everthy Paws”, “we”, “us” and “our” refer to Everthy Paws as the seller operating the online store.
Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and Services.
Purchases made through our store are made from Everthy Paws and not from Shopify.
By accessing our website, using our Services or placing an order, you agree to these Terms and to the policies incorporated into them, including our:
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Privacy Policy
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Shipping Policy
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Return & Refund Policy
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any product-specific conditions or guarantees expressly disclosed before purchase
If you do not agree with these Terms, please do not use the Services.
Nothing in these Terms excludes, restricts or replaces any mandatory consumer right that cannot legally be waived.
2. Eligibility
You must have the legal capacity required under the law of your country of residence to enter into a binding purchase contract.
If you are under the legal age required to enter into such a contract, you may use the Services only with the involvement and authorisation of a parent or legal guardian where permitted by law.
By placing an order, you confirm that the information you provide is accurate, current and complete.
3. Customer Information and Accounts
When placing an order or creating an account, you agree to provide accurate and complete information, including where applicable:
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full name
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email address
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billing information
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shipping information
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telephone number
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payment details
You are responsible for ensuring that the information supplied is accurate before submitting your order.
You are also responsible for maintaining the confidentiality of your account credentials.
If you believe your account has been accessed without authorisation, contact:
as soon as reasonably possible.
4. Product Information
We take reasonable care to ensure that product descriptions, photographs, videos, dimensions, specifications, features and prices displayed on everthypaws.com are accurate.
However, minor differences may occur.
For example:
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colours may appear slightly different depending on your screen
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packaging may occasionally change
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minor cosmetic differences may occur between manufacturing batches
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product dimensions may vary slightly within normal manufacturing tolerances
Such minor differences do not constitute a defect where they do not materially affect the product's essential characteristics, functionality or conformity.
We may update product descriptions, specifications, packaging or availability where reasonably necessary.
If a material change affects an order that has already been placed, we will handle it in accordance with applicable consumer law.
5. Products Intended for Pets
Everthy Paws offers products intended primarily for the care, grooming, comfort, wellness and general wellbeing of pets.
Unless expressly stated otherwise, Everthy Paws products are not veterinary medicines and are not intended to diagnose, cure or prevent disease.
Product information provided through our website is intended for general informational and commercial purposes.
Customers should always:
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read the instructions supplied with the product
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follow warnings and safety instructions
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supervise their pet where appropriate
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use products only for their intended purpose
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stop using a product if it causes unexpected discomfort or irritation
Where a pet has an existing medical condition, injury or significant health concern, advice from an appropriately qualified veterinarian should be sought where appropriate.
Nothing on our website should be interpreted as a substitute for professional veterinary diagnosis or treatment.
6. Product Use and Customer Responsibility
Customers are responsible for using Everthy Paws products properly and in accordance with:
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supplied instructions
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warnings
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product specifications
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intended use
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reasonable safety precautions
Products must not be intentionally modified, dismantled or used in a way inconsistent with their intended purpose.
To the extent permitted by law, Everthy Paws is not responsible for damage resulting solely from:
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misuse
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improper handling
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accidental damage after delivery
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unauthorised modification
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failure to follow instructions
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use of incompatible accessories
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negligent storage
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use for a purpose for which the product was not designed
Nothing in this section limits liability that cannot legally be excluded.
7. Orders and Formation of the Contract
Displaying products on our website constitutes an invitation to place an order and does not itself constitute acceptance of an order.
After placing an order, you may receive an automated acknowledgement confirming that we have received it.
An automated acknowledgement does not necessarily mean that your order has been accepted.
The purchase contract is formed when we confirm acceptance or dispatch of the order, depending on the wording of the confirmation sent to you.
We reserve the right to refuse or cancel an order before acceptance where there is a legitimate reason, including where:
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a product is unavailable
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payment cannot be authorised
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shipping information is incomplete or invalid
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we cannot reasonably deliver to the supplied address
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there is an obvious pricing or listing error
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we reasonably suspect fraud
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we reasonably suspect unauthorised payment activity
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we reasonably suspect commercial resale inconsistent with the offer
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an order exceeds purchase limitations disclosed for a promotion
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fulfilment would violate applicable law or regulatory requirements
If payment has already been collected for an order that we cancel, the relevant amount will be refunded using the original payment method without undue delay.
8. Pricing Errors
We make reasonable efforts to display accurate prices.
However, genuine technical, typographical or system errors may occasionally occur.
Where a price is clearly and obviously incorrect and a reasonable customer should have recognised the error, we may cancel the affected order before acceptance where permitted by applicable law.
If an order has already been accepted or applicable law prevents cancellation on this basis, your statutory rights will remain unaffected.
9. Prices, Taxes and Payment
The price payable for an order is the price displayed during checkout at the time the order is submitted, subject to correction of genuine errors as permitted by law.
Before completing your purchase, we will display the total amount that can reasonably be calculated in advance.
This may include:
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product price
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applicable taxes
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shipping charges
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discounts
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promotional reductions
You confirm that you are authorised to use the payment method submitted.
Payments may be processed by independent payment service providers.
Those providers may apply their own security and fraud-prevention procedures.
10. International Orders, Duties and Taxes
Everthy Paws may ship products internationally.
Depending on the destination country, an order may be subject to:
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import duties
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customs charges
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local taxes
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brokerage fees
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handling fees
Where these charges are not included and collected during checkout, they may be payable separately by the recipient.
Where required by applicable law, relevant information concerning such charges will be provided before purchase.
Customers are responsible for complying with lawful import restrictions applicable in their destination country.
11. Promotions and Discount Codes
Promotional offers may be subject to specific conditions.
These may include:
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promotional periods
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eligible products
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minimum order values
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quantity requirements
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territorial restrictions
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customer eligibility
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limits per household or customer
Unless expressly stated otherwise, promotional codes cannot be combined.
We may withdraw, suspend or modify a promotion before an order is placed.
However, changes will not normally affect a promotion already validly applied to an accepted order.
Promotions do not restrict statutory consumer rights.
12. Bundles and Multi-Buy Offers
Certain products may be offered through:
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bundles
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multi-buy discounts
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quantity discounts
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promotional gifts
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conditional offers
The applicable price may depend on purchasing a specified number or combination of products.
Where clearly disclosed before purchase, returning only part of a qualifying bundle may result in the refund being recalculated based on the price that would have applied to the products retained.
Any applicable conditions are further explained in our Return & Refund Policy.
13. Promotional Gifts
Certain purchases may include a complimentary or promotional item.
Such promotional products may be conditional on keeping the qualifying purchase.
Where clearly disclosed and permitted by applicable law, if the qualifying product is returned but the promotional item is not returned, its disclosed value may be deducted from the refund.
This does not restrict mandatory statutory rights.
14. Shipping and Delivery
Shipping destinations, shipping methods and estimated delivery times are described in our Shipping Policy.
Delivery dates and transit times are estimates unless we expressly guarantee a particular delivery date.
International delivery may be affected by circumstances outside our reasonable control, including:
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carrier delays
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customs processing
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severe weather
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transportation disruption
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public holidays
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logistical disruption
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incorrect or incomplete customer information
We will take reasonable steps to fulfil orders within the timeframe communicated to the customer.
Mandatory rights relating to late or failed delivery remain unaffected.
15. Delivery Information
Customers are responsible for checking that their shipping information is accurate before completing an order.
If you discover an error, contact:
as quickly as possible.
We will make reasonable efforts to update the information before dispatch, but changes cannot be guaranteed once fulfilment has begun.
Customers may be responsible for reasonable additional costs caused solely by incorrect information supplied by them where permitted by law.
This does not apply where failed delivery is attributable to Everthy Paws or a carrier acting on our behalf.
16. Risk of Loss
For consumer purchases, risk of accidental loss or damage normally passes to the customer when the customer, or another person designated by them other than the carrier, physically receives the goods.
Where mandatory consumer law provides another rule, that law will apply.
17. Returns, Cancellations and Refunds
Our return procedures are governed by our Return & Refund Policy.
Everthy Paws offers a 30-day voluntary return policy.
To qualify for a return under our voluntary 30-day return policy, products must meet the eligibility requirements described in our Return & Refund Policy, including applicable requirements concerning:
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unused condition
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original condition
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original packaging
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accessories and components
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hygiene and cleanliness
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proof of purchase
For eligible change-of-mind returns made under our voluntary 30-day return policy, the customer is responsible for the return shipping costs.
Everthy Paws does not normally provide prepaid return labels for change-of-mind returns unless expressly stated otherwise.
Products that are defective, damaged, incomplete, incorrect or otherwise non-conforming are handled separately in accordance with applicable consumer law and our Return & Refund Policy.
Our voluntary 30-day return guarantee is additional to statutory consumer rights and does not replace or restrict them.
18. Product-Specific Guarantees
Everthy Paws may occasionally offer a product-specific commercial guarantee or promotional return condition.
The exact terms displayed for the relevant product or offer at the time of purchase will apply to that commercial guarantee.
Such conditions may include:
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eligible products
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return conditions
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condition of returned products
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original packaging
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accessories
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promotional items
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return shipping
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refund eligibility
Unless a specific promotion expressly states otherwise, the standard Everthy Paws 30-day voluntary return policy applies.
Any commercial guarantee is provided in addition to, and does not replace or reduce, mandatory statutory consumer rights.
19. Product Conformity
Products supplied by Everthy Paws must conform to the purchase contract as required by applicable law.
If your product is:
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defective
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damaged
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materially different from its description
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incorrect
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incomplete
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otherwise non-conforming
contact:
Please include your order number and a description of the issue.
We may reasonably request photographs, videos or other information to evaluate the issue.
This requirement will not be applied in a way that unreasonably obstructs mandatory consumer rights.
20. Legal Guarantees
Our commercial return guarantee is separate from statutory guarantees relating to defective or non-conforming products.
Depending on the country in which you reside, you may have statutory rights to remedies such as:
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repair
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replacement
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price reduction
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termination of the contract
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refund
Nothing in our Terms or voluntary return policy restricts these mandatory rights.
21. Fraud and Abuse
We reserve the right to investigate suspicious transactions or claims where reasonably necessary.
Examples may include:
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fraudulent payment activity
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false claims regarding delivery
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false claims regarding damage
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return of a different product
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deliberate product damage
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manipulation of serial numbers
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altered identification labels
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abuse of promotional offers
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systematic abuse of return guarantees
We may request reasonable supporting information or temporarily delay a voluntary refund while a legitimate investigation is carried out.
Nothing in this section allows Everthy Paws to unreasonably delay or deny a mandatory statutory remedy.
22. Resale
Our consumer offers are intended primarily for personal consumer purchases unless expressly stated otherwise.
We reserve the right, before accepting an order, to limit quantities or refuse orders where we reasonably believe that products are being purchased primarily for unauthorised commercial resale or exploitation of a consumer-only promotion.
This does not affect orders already accepted except where applicable law permits otherwise.
23. Acceptable Use of the Website
You may use our Services only for lawful purposes.
You must not:
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violate applicable laws
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impersonate another person or organisation
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submit fraudulent or deliberately misleading information
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interfere with website functionality or security
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attempt unauthorised access to systems or accounts
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introduce malware or malicious code
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scrape or extract substantial website content using automated methods in a manner that materially burdens our infrastructure or violates applicable law
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use the Services to harass others
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abuse promotional systems
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attempt to manipulate checkout, pricing or discount systems
We may reasonably restrict access where necessary to protect our Services, customers or legitimate business interests.
24. Intellectual Property
Unless otherwise stated, the content available through everthypaws.com, including:
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the Everthy Paws name
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trademarks
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logos
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product photography
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graphics
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product descriptions
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written copy
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videos
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designs
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page layouts
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illustrations
is owned by, licensed to or lawfully used by Everthy Paws and may be protected by applicable intellectual-property laws.
You may access the website for personal, non-commercial use.
Unless permitted by law or expressly authorised by us, you may not reproduce, commercially distribute, republish, sell, modify or exploit protected Everthy Paws content.
Third-party names and trademarks remain the property of their respective owners.
Shopify is a trademark of Shopify Inc. or its affiliates.
25. Reviews, Images and Customer Content
If you voluntarily submit:
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a review
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photograph
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video
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testimonial
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comment
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suggestion
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other content
you confirm that:
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you have the right to submit it
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it is truthful to the best of your knowledge
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it does not unlawfully infringe third-party rights
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it does not contain unlawful or abusive material
Where legally permitted, you grant Everthy Paws a non-exclusive, worldwide, royalty-free licence to host, reproduce, adapt and display that content for purposes reasonably connected with operating, improving and promoting Everthy Paws.
This licence does not transfer ownership of your content.
Where a customer receives an incentive for providing a review, any disclosure required by applicable law must be made.
We reserve the right to moderate or remove reviews or submissions that are fraudulent, unlawful, abusive, irrelevant or otherwise violate these Terms.
26. Third-Party Services
Our Services may depend on third-party providers, including:
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Shopify
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payment processors
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logistics providers
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fulfilment partners
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shipping carriers
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analytics providers
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customer-support services
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marketing services
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review platforms
Their handling of personal data is addressed where applicable in our Privacy Policy.
The use of third-party providers does not remove any responsibility that applicable consumer law places on Everthy Paws as the seller.
27. Third-Party Links
Our website may contain links to websites operated by third parties.
Everthy Paws is not responsible for independent third-party websites, their content or services outside our control.
Customers should review the terms and privacy practices of those third parties before using their services.
28. Privacy and Cookies
Our collection and use of personal information are governed by our Privacy Policy.
Our website may use cookies and similar technologies for functions including:
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website operation
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analytics
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personalisation
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advertising
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fraud prevention
Where required, customers will be given appropriate choices through our cookie consent system.
Because Everthy Paws uses Shopify, Shopify and other service providers may process certain information necessary to operate the store and fulfil orders.
29. Limitation of Liability
Nothing in these Terms excludes or restricts liability that cannot legally be excluded.
This includes, where applicable, liability arising from:
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fraud
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fraudulent misrepresentation
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death or personal injury caused by negligence
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mandatory product-safety obligations
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mandatory consumer-protection legislation
To the extent permitted by law, Everthy Paws will not be responsible for losses arising solely from circumstances outside our reasonable control or from misuse of a product contrary to supplied instructions.
For consumer purchases, we are responsible for foreseeable loss or damage caused by our breach of contract or failure to exercise legally required care.
Nothing in these Terms excludes a remedy that applicable law requires us to provide.
30. Events Outside Our Reasonable Control
Everthy Paws will not be considered in breach of these Terms solely because fulfilment is delayed or prevented by an event genuinely outside our reasonable control, to the extent permitted by applicable law.
Examples may include:
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natural disasters
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severe weather
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war
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civil disturbance
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transportation disruption
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carrier disruption
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customs delays
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governmental restrictions
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major infrastructure failures
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widespread technical outages
Where such circumstances materially affect an order, we will take reasonable steps to minimise the impact.
Mandatory cancellation, delivery and refund rights remain unaffected.
31. Suspension or Termination of Access
You may stop using our Services at any time.
We may suspend or restrict access where reasonably necessary because of:
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fraud
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unlawful activity
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material breach of these Terms
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security threats
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abuse of the website
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legal or regulatory requirements
Suspension does not affect rights or obligations arising from orders already accepted except where applicable law allows otherwise.
32. Governing Law
These Terms and purchase contracts are governed by the laws of Spain, subject to applicable conflict-of-law rules.
If you are a consumer residing in another jurisdiction, this choice of law does not deprive you of mandatory consumer protections that apply under the law of your habitual residence where such protections cannot legally be excluded.
33. Complaints and Disputes
If you have a complaint regarding an order, product or Service, please contact us first at:
We will make reasonable efforts to resolve legitimate complaints directly.
Any legal dispute may be brought before the courts having jurisdiction under applicable law.
Nothing in these Terms requires a consumer to bring proceedings exclusively before a court that would unlawfully deprive them of access to a court available under mandatory consumer law.
34. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be restricted or removed only to the minimum extent necessary.
The remaining provisions will continue to apply.
35. No Waiver
If we do not immediately enforce a provision of these Terms, this does not mean we permanently waive the right to enforce that provision.
36. Changes to These Terms
We may update these Terms when reasonably necessary to reflect changes to:
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our Services
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products
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business practices
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website functionality
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legal requirements
The current version and its effective date will be published on this page.
Changes will not retroactively alter a purchase contract already formed unless legally required or expressly agreed with the customer.
37. Entire Agreement
These Terms, together with the policies and information incorporated into them and the applicable information displayed during checkout, form the agreement relating to use of the Services and purchases from Everthy Paws.
Any product-specific guarantee or promotional condition clearly disclosed at the time of purchase also forms part of the applicable agreement.
38. Contact
For questions regarding these Terms, your order or our Services, contact:
Everthy Paws
Website: everthypaws.com
Email: support@everthypaws.com